Staff Biographies

Harriet Nawrocki, CIC - Vice President -
Harriet has devoted her career to the management of the insurance needs of property owners and property managers, joining Draper and Kramer Agency in 1981. She holds a Property & Casualty Insurance License in the state of Illinois and has extensive experience in the excess and surplus lines placement of earthquake coverage in California and for the New Madrid Fault in the Midwest and windstorm coverage in Florida. Harriet has established a relationship of trust with key clients by listening to their needs, responding immediately to phone calls, answering requests and simply getting the job done without excuses or delays. The quality and depth of Harriet's abilities are expressed by the ten-year continuous relationship she has enjoyed with the property ownership corporation of one of the largest insurance companies in the United States. Harriet has a Bachelor of Science degree in Marketing from DePaul University.

Maureen J. Manola, CPCU - Account Executive -
Maureen joined Draper and Kramer in September, 2008. She has over 30 years experience in the insurance business, having worked both on the company side (as a senior underwriter) and on the agency end (servicing commercial accounts). Maureen has been a Chartered Property Casualty Underwriter since 2001, and is pursuing her Certified Insurance Counselor designation, and takes continuing education courses which keep her abreast of changes in the industry. She has maintained a property and casualty license for the State of Illinois, since 1981. She has experience handling a variety of risks and is now specializing in Condominium Association insurance programs. Maureen is a lifelong Chicagoan, and resides in a downtown high rise condominium. She is always willing to help and prides herself on providing excellent customer service.

Rhonda Vaughn - Customer Service Representative -
Rhonda provides service for all of our personal lines clients. This includes assisting them with billing problems, providing evidence of insurance to their lenders, providing information on new insurance coverage and products that may be of benefit to them, processing changes to their policies and simply answering questions. She has spearheaded the personal insurance servicing for our clients since 1989. Rhonda completed the Robert Morris College Business Certificate Program and is presently completing the classes for her INS designation. She holds a Property & Casualty Insurance License in the state of Illinois.

Patrick Doyle, ARM - Risk Manager -
Patrick specializes in risk management for property owners and property managers.  He has built his knowledge of special use, residential, retail and office building operations for Draper and Kramer. His scope of knowledge includes litigation review and coordination of services with insurance carriers, attorneys and owner's representatives, and federal mandates for OSHA compliance of safety standards and reporting of work related injuries. Patrick also manages the tracking of certificates of insurance in proprietary database for Draper & Kramer Incorporated. Patrick's greatest skills as defined by his clients and coworkers include his attention to detail and organizational skills. Patrick has a Bachelor of Science in Economics from the University of Illinois at Chicago.

Katherine Hanson - Assistant Risk Manager -
Katie began her insurance career in 2000 in the claim department of Wausau Insurance Company. She excelled in handling claims for a large national real estate client and developed the relationship to help in reducing the number of claims and size of settlements. Katie also has a wealth of experience in handling workers compensation claims. She is spearheading the workers compensation return to work programs at Draper and Kramer. Katie is also administering the training and auditing of the tenant certificate tracking program for one of our key clients. Katie has a Bachelor of Science in Geography with an emphasis in International Studies from the University of Wisconsin at Eau Claire. She maintains a Property and Casualty License in the state of Illinois.  Katie is currently pursuing her CPCU designation.